A Boston surgeon who performed the wrong procedure on the hand of an elderly woman has disclosed the excruciating details of his error in...

The value of a debriefing after a surgical procedure cannot be underestimated. It has been linked to improved performance in various...

The first thing that you learn from reading all of the self-help books, all of the do-it-yourself books, and from listening to all the...

They depend on investment income, spending reserves or corporate subsidy to survive. If you are not profitable, how can you invest in...

(This post is an adaptation from Seth Godin) There is the mistake of overdoing the defense of the status quo, the error of investing too...

Almost all of us believe we are capable of editing, giving feedback or merely criticizing. Initiating a safety project, a new process, a...

If you go to any meeting about patient safety or quality and say nothing, it would have been better if you hadn't gone at all. If you go...

Changing the culture of your hospital is a substantial "gift" to the staff. Really. If you create a culture where the newest, and most...

At the Weill Cornell College of Medicine, new doctors-in-training are learning communication and teamwork skills right alongside their...

If you are like me, you steel yourself against the cutting remark, the bitter criticism, and the person who just doesn't like the work...

The Dreamliner has been grounded for several months due to safety incidents with its batteries. The news media has provided in-depth...

Typically, it takes about six to nine months for a hospital to decide if it wants to do training to improve the communications between...

We used to live in an industrial age, a Smithian-Marxist world where the worker sought to do as little as possible and the boss tried to...

When you "hit the wall" in your patient safety project, or when the work you're doing is just not good enough to get the results you...

You have competing priorities and your organization, and your role in it, has grown. Maybe patient safety isn't the most important thing...

When it comes to TeamSTEPPS training, what physicians want is... Just the 10-minute overview because "I don't have time to sit through 4...

...the number of times a week a surgical team leaves a foreign object such as a sponge or towel inside a patient's body after surgery....

Conversations with low performers are always hard to have. Nobody likes them, everybody dreads them. Consequently, they don't get done...

March 8-14, 2015 is Patient Safety Awareness Week. Which, if you stop and think about it, is something we should be aware of every day of...